Returns & Refunds

How to Start a Return

To initiate a return, please email info@eighteeninteriordesign.com and we will provide the necessary return instructions.

You have 14 days from receiving your order to return your items. While this is your full return window, we kindly ask that you notify us of your intention to return within 72 hours, especially if you've changed your mind.

Return Conditions

If you're returning an item due to a personal preference (such as size, shape, or style), it is your responsibility to ensure the product is returned in a resalable condition. This includes:

Items must be unused, undamaged, and returned in their original packaging - including both the product box and outer shipping box with protective materials.
Products must not be assembled, altered, or modified in any way.
Items must be securely packaged for the return journey to avoid damage in transit.

Returns that arrive damaged or without original packaging may be refused.

Repackaging Fee

If your return arrives without suitable packaging and requires us to repackage it, a 20% repackaging fee (based on the total order value) will be deducted from your refund.

All returned products are thoroughly inspected before any refund is processed.

Return Shipping

Customers are responsible for covering return shipping costs unless:

The item arrives damaged
You receive the wrong item
The item is faulty

We recommend using a tracked or recorded delivery service, as we cannot be held responsible for parcels lost in transit.

Non-Returnable Items

Please note that we cannot accept returns for the following:

Bespoke or made-to-measure items
Sale items
Gift cards
Clearance, “sold as seen”, or ex-display products

These are final sale items and are excluded from refunds, exchanges, or credit notes. No guarantees apply to these categories.

For full details, please refer to our Terms and Conditions before placing an order for bespoke furniture.

Damaged or Incorrect Items

Please inspect your items upon delivery. If your order arrives damaged, defective, or incorrect, contact us immediately at info@eighteeninteriordesign.com with photos so we can resolve the issue as quickly as possible.

Exchanges

We do not offer direct exchanges. The fastest way to swap an item is to:

Return the unwanted item following the steps above.
Place a new order for the replacement item.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method.

Please allow some time for your bank or credit card provider to process and post the refund.

For any further return-related questions, don’t hesitate to contact us at info@eighteeninteriordesign.com