UPDATE: Like many businesses in 2020/2021, we are experiencing delays in our deliveries due to Covid-19. Please bear with us during this time, we are doing our very best to make sure that your orders reach you as quickly as possible.
Standard UK delivery is Monday to Friday 8am-6pm. For furniture we aim to deliver in 6-8 weeks however the exact lead time depends on your postcode and availability of delivery slots at that time. For all other items we aim to delivery within 7-10 working days.
We work with specialist fragile and furniture couriers to ensure your order is delivered to you as quickly and safely as possible. Unfortunately, with large and fragile items it is not possible for us to deliver using express services without a high risk of the item reaching you damaged.
Please take care in unwrapping your delivery not to rip or tear the packaging, we do not advise using a knife. This will prevent additional damage and help you with the returns process, if required. Do not dispose of any packaging until you are certain you are keeping the items.
We always encourage that you check your delivery thoroughly, as soon as they arrive. On the rare occasion your delivery arrives damaged, please let us know within 24 hours of receiving your item. Please email us photographic evidence of the damage to firstname.lastname@example.org .We will not accept any claims relating to delivery damage after this time period.
For all shipping queries please email email@example.com